577bet Privacy Policy

1.1 Data You Provide Directly

When you register an account, deposit funds, contact customer support, or participate in a promotion, you provide us with personal data that may include:

• Full legal name and date of birth;
• Residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar);
• Email address and mobile phone number;
• National ID number, passport number, or driving licence number (for KYC purposes);
• Payment method identifiers, including registered bKash, Nagad, or Rocket mobile numbers, or bank account details;
• Any correspondence submitted via our support channels.

1.2 Data Generated Automatically

When you access and navigate the 577bet platform, we automatically collect certain technical and behavioural data, including:

• IP address, device type, operating system, and browser version;
• Session timestamps, pages visited, and navigation paths within the platform;
• Game activity records including bets placed, games played, and session duration;
• Transaction logs for all deposits, withdrawals, and bonus claims;
• Cookie identifiers and similar tracking technologies (see Section 6).

1.3 Data Received from Third Parties

In limited circumstances, 577bet may receive personal data about you from trusted third parties, including:

• Identity verification and age-check service providers used during KYC processes;
• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming transaction completion;
• Fraud prevention and risk-scoring agencies where required to protect the platform from financial crime.

2.1 Account Management and Service Delivery

We use your personal data to create and maintain your 577bet account, authenticate your identity when you log in, process deposits and withdrawals via your chosen payment method, and provide you with access to the full range of games and betting markets on the platform. Without this data, we are unable to provide our services.

2.2 Legal and Regulatory Compliance

577bet is required to verify the identity and age of all registered players as part of our Know Your Customer (KYC) obligations. We also process transaction data to comply with anti-money-laundering requirements and to detect, investigate, and prevent fraudulent or criminal activity on the platform.

2.3 Responsible Gaming Monitoring

We monitor play patterns and account activity to identify indicators of problem gambling, such as unusual increases in deposit frequency or session duration. Where such indicators are detected, we may contact you to offer responsible gaming support tools, including deposit limits and self-exclusion options.

2.4 Marketing and Promotional Communications

With your explicit consent, 577bet may use your email address or mobile number to send you promotional offers, bonus notifications, and platform updates. You may withdraw this consent at any time by contacting customer support or updating your communication preferences within your account dashboard. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.

2.5 Platform Improvement and Analytics

Aggregated and anonymised usage data may be analysed to improve the performance, layout, and game selection of the 577bet platform. This analysis does not involve individually identifiable data and is conducted solely to enhance the player experience.

3.1 Payment Processing Partners

To process deposits and withdrawals, we share the minimum necessary payment data with our payment processing partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners are contractually bound to use your data solely for the purpose of completing the relevant transaction and are prohibited from using it for any other purpose.

3.2 Identity Verification Providers

We work with accredited third-party KYC verification services to confirm the identity and age of our players. These providers process your identification documents and return a verification result to 577bet. Document images are not retained by 577bet beyond the period required for regulatory purposes.

3.3 Game Content Providers

Games on the 577bet platform are supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data necessary to deliver their games. They do not receive personally identifiable information beyond what is required to authenticate your game session.

3.4 Legal Authorities

577bet may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 577bet, its players, or the public.

4.1 Active Account Data

Personal data associated with an active 577bet account is retained for the full duration of the account's existence. This includes registration data, KYC documents, transaction records, and game history logs.

4.2 Post-Closure Retention

Following account closure, 577bet retains personal data for a minimum period of five years to satisfy anti-money-laundering regulations, resolve any outstanding disputes, and respond to legal or regulatory enquiries. After this period, data is securely deleted or anonymised.

4.3 Marketing Data

Where you have consented to marketing communications, your contact details are retained for marketing purposes until you withdraw your consent. Following withdrawal of consent, your details are removed from active marketing lists within 30 days, though a suppression record may be retained to ensure no further marketing is sent.